FAQs

Payments, Shipping & Returns

What Payments are available?

Afterpay, Credit Card / Debit Card, Paypal, Bank Transfer

Shipping Rates

We currently ship Australia Wide Aus : Orders over $80.00 - Complimentary standard shipping use code: FREESHIPPING. Express Shipping $13.95 (1-3 business days) Orders under $80.00 - Standard Shipping $9.95 ( 3-7 business days).

How long does it take for an order to dispatch?

As our orders are Hand Poured dispatch time is within 2 days - 2 weeks depending on the purchase and time of year ( Sales & Busy Seasons). Should you need to rush an order please email us on: whitelightcandles.enquiry@hotmail.com

Refund Policy

Refunds, Returns & Exchanges are not accepted. During transit if your order has been broken or lost we will need to lodge the order through Australia Post, complete package is needed for returns and investigations as well as photos of the damage.

General

What’s the difference?

When burning paraffin wax candles it can release toxic volatile organic compounds into the air including acetone, benzene and toluene, which are known carcinogens. These are the same chemicals found in diesel fuel emissions and are known to cause allergies, asthma attacks and skin problems.

The soot can also cause respiratory problems and will aggravate the conditions of those who already have asthma, lung, or heart problems.

It’s not worth risking your health for a “chemical infused candle“.

Why trust us?

As a small business we are not only trying to help create awareness of the negative effects of candle wax’s to your home, body and the environment but we are wanting to change this.

By burning one of our candles you will have security knowing that it’s safe to inhale, free from chemicals and it will transform your skin, how awesome is that!.

Who doesn’t want healthy, hydrated, dewy skin that smells like your favourite candle fragrance?

Safety of our products

All of our ingredients are Vegan, tried and tested and soured in Australia.

Ingredients

100% Soy Wax

100% Natural Soy Wax candles are comprised entirely of soybeans and are viewed as the most environmentally friendly type of wax you can buy.

This planet-friendly wax doesn't emit any nasties into our atmosphere making it safer for us and the environment. Soy Wax has a lower melting point compared to other wax on the market, this means that Soy Wax burns cooler and will last longer.

Shea Butter

Shea butter has anti-inflammatory and healing properties, High concentrations of fatty acids and vitamins make shea butter an ideal cosmetic ingredient for softening the skin.

Using shea butter on your body can condition, tone, and soothe your skin.

Grapeseed Oil & Avocado Oil

Grapeseed oil comes from the pressed seeds of grapes. Grapeseed oil helps the vitamin E and vitamin C in your skin to be more efficient and effective at preserving your skin.

It's high in linoleic acid, also known as omega-6 fatty acid, which in addition to fortifying the skin's barrier and helping to reduce water loss from the skin, soften your skin, add moisture, anti inflammatory & Protects against free radicals.

Avocado oil contains a high percentage of Vitamin E, as well as potassium, lecithin, and many other nutrients which can nourish and moisturise your skin. The oleic acid also promotes collagen. The antioxidants and anti-inflammatory agents in avocado oil help your skin stay smooth and strong.

Benefits:

  • Replenish dry skin
  • Hydrate skin
  • Shield skin from ultraviolet radiation
  • Protect against skin damage

How to Use

Candle Care Guide

Burn the Candle for at least 1-4 hours on the first use ( depending on the jar size) allow the wax to melt all the way across the Candle, creating an even pool.

Blow out the Candle or use a Candle Snuffer, wait a minute and then dip your finger into the Candle Wax. Massage the nourishing oils onto your skin and enjoy your tranquil experience.

Do re-centre your wick after each burn.

Trim Wicks regularly to help prevent large flames and soot falling into your Candle Wax.

Do clean the glass as sometimes burning the Candle for too long can create soot around the jar.

Wholesale & Special Occasions

Interested in wholesaling our candles?

Send us an email via: whitelightcandles.enquiry@hotmail.com to further discuss wholesale prices.

Special Occasion Favours

We accept Candle Favour orders small or large (we need to be informed at least a month in advance, so that we have time to prepare stock for your occasion)

Send us an email via: whitelightcandles.enquiry@hotmail.com